Eric M.

Eric M. has a diverse work experience starting from 2012. Eric worked as a Tier 1 Supervisor at Xerox from November 2012 to June 2014, where they taught de-escalation techniques, collaborated with vendors, and issued credits. From November 2013 to June 2015, they were a Support Manager for AT&T Digitallife at Sutherland Global Services, handling customer inquiries and surpassing performance indicators. Eric then joined Comcast Cable as a Customer Account Executive from May 2016 to June 2017, providing technical assistance and custom solutions to customers. Eric served as an Autonomous Vehicle Operator at Adecco (Onsite with Waymo) from December 2017 to October 2018, ensuring vehicle safety and delivering feedback to engineers. Eric worked as a Client Service Analyst III at Oracle from October 2018 to August 2022, assisting customers in utilizing cloud-based solutions and tracking client issues. Presently, they are the Customer Success Lead at AIA Contract Documents since April 2023, providing technical support, managing escalations, and maintaining customer satisfaction.

Eric M. began their education in 2007 at Pima Partnership High School, where they obtained their High School Diploma with a focus on General Studies. In 2020, they attended Southern Careers Institute and completed a program in Software Development. It is important to note that no specific degree was mentioned for this program. Additionally, in April 2023, Eric M. obtained certification as a BenchmarkPortal Certified Contact Center Manager (CCCM) from BenchmarkPortal.