Wayne Richards is an experienced IT service management professional with a strong background in service delivery and operational excellence. Currently serving as a Service Delivery Manager at AIA since April 2023, Wayne oversees core ITSM functions while enhancing Technology Operations reporting. Previous roles include Service Manager at ANZ Bank New Zealand Limited, where Wayne focused on continuous service improvement within the ITIL framework, and IT Service Delivery Manager at Flight Centre (NZ) Limited, managing IT services for over 1200 employees. Additional experience encompasses leadership positions in various organizations, including healthAlliance NZ Limited, Foodstuffs (Auckland) Limited, BMC Software, and Open Technology Limited. Wayne holds diplomas in Business and Business Management from Unitec and the New Zealand Institute of Management, respectively.
This person is not in the org chart
This person is not in any teams
This person is not in any offices