Ben Smith

Ben Smith has a diverse work experience spanning several industries. Ben most recently worked at AiFi Inc. as the Head of Customer Support & Data Operations, starting in 2022. Prior to that, they held the position of Head of Data Operations at the same company from 2021 to 2022.

Before joining AiFi Inc., Ben worked at Kiwi.com as the Director of Global Operations from 2019 to 2021 and as a Senior Operations Manager from 2017 to 2019. Ben also gained experience as the Head of Contact Centres at G4S from 2015 to 2016 and as a Customer Service Manager at EBSCO Information Services from 2012 to 2015.

Earlier in their career, Ben held various roles such as Contact Centre Manager at Quadient from 2004 to 2012, Fleet Manager at Arval - BNP Paribas Group from 2003 to 2004, and Customer Services Trainer at Vertex Data Science from 2001 to 2003.

Their work experience also includes serving as a Sales Director at Tamar Office Products from 1998 to 2001 and as a Telesales Manager at Integrated Office Networks Plc from 1993 to 1998. Throughout their career, Ben has gained extensive knowledge and expertise in customer support, data operations, global operations, and contact center management.

Ben Smith's education history includes attending the Massachusetts Institute of Technology in 2018, where they studied Management & Leadership. Prior to that, they attended Brampton Manor Comprehensive School from 1987 to 1992, where they obtained a NVQ Level 4 in Management.

In addition to their formal education, Ben Smith has obtained certifications such as the "Certified COPC CX Implementation Leader, CX Standard R6.2" from COPC Inc. in August 2020, and the "EFQM Foundation" certification from EFQM in June 2010.