Conrad Carancho

Conrad Carancho is a seasoned professional with extensive experience in customer service, quality assurance, and training development across various sectors. Notable roles include Manager of Learning and Development at TDCX, where oversight of over 30 trainers and quality analysts was managed, and Quality and Training Manager at AIG, focusing on QA framework implementation and training curriculums. Prior experience includes positions at AIG as a Customer Care Consultant and Quality and Training Executive, where significant contributions were made to Salesforce CRM migration and the creation of compliance manuals. Additional roles at NTUC Income Singapore and Prudential Guarantee and Assurance provided foundational skills in telesales and marketing administration. Education was completed at PSB Academy, enhancing qualifications in the field.