Geiser S.

Geiser S. has over 16 years of experience in contact center management, customer experience, and operations, with a focus on problem-solving and innovative solutions. They served as the Customer Service & Contact Center Head at AIG México, leading service culture initiatives and overseeing multiple channels for customer feedback. Previously, Geiser held significant roles at Scotiabank Inverlat and Banco Azteca, where they successfully implemented strategies that significantly increased sales and improved customer satisfaction metrics. Geiser holds a degree in Industrial Engineering from Universidad Nacional Autónoma de México and a diploma in CRM and Contact Center Management from Universidad Anáhuac.