Gina Lim

Gina Lim is a seasoned marketing professional with over 15 years of experience in the insurance and financial sectors. Currently serving as the Head of Customer Experience at AIG Asia Pacific Insurance Pte. Ltd., they designed and built the customer experience framework while leading initiatives to capture and act on customer feedback. Previously, Gina held various marketing roles within AIG, achieving significant improvements in response rates and successfully launching the Chartis brand. Their expertise includes direct marketing, campaign management, and product distribution, with a focus on driving customer-centric initiatives.