Lucy Hook is the Head of Product Development at AIG, overseeing direct-to-consumer product development in the UK. Previously, Lucy worked as a Product Support Executive at the Royal Bank of Scotland, contributing to the performance of various insurance products. Lucy completed the RBS Insurance Graduate Development Programme, gaining experience in internal communications, operations, product management, and project management. Lucy also held roles as a Product Manager and Project Manager at AIG, focusing on new product development and organisational change. Lucy earned a Bachelor of Arts degree in Geography from the University of Birmingham.
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