Nevin Shen

Nevin Shen is a seasoned professional with extensive experience in operations transformation and telemarketing within the insurance and financial services sectors. Currently serving as VP of Operations Transformation at 汇丰 since May 2018, Nevin previously held the position of AVP at AIG's Share Service Center, where management of a contact center resulted in a staff turnover rate below 20% for two consecutive years. Notable roles also include Marketing and Operation Director at Huatai Insurance, where Nevin successfully launched a Beijing Center within five months, and Deputy General Manager of Sales Management at PING AN INSURANCE, where a new business model led to a 200% sales increment. Nevin's career is marked by a consistent record of exceeding sales targets and developing effective customer-oriented business strategies. Educational qualifications include an MBA in Marketing from Ji Nan University and a Bachelor's degree in English Language and Literature from South China Normal University.