Steve Hernandez is a seasoned Senior Program and Project Manager with extensive experience in quality management and process improvement. They served as Director of Center Operations at Universal American, where they managed a large international call center and developed significant improvement plans. As Principal Consultant at Athena Business Optimization Services, they provided training and implemented Lean Six Sigma methodologies, yielding substantial savings for clients. Currently, as Vice President of Process, Risk & Controls Engineering at AIG, they lead critical projects aimed at enhancing efficiency and quality across the enterprise. Steve holds a Bachelor of Business Administration from the University of Phoenix and is pursuing further education at Embry-Riddle Aeronautical University.
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