Odane Jackson currently serves as a Tech Support professional at Aila Technologies, starting in October 2023. Prior experience includes a role as a SaaS Support Specialist at 3Play Media from January 2022 to October 2023, and as a Product Manager at Washify Services LLC from January 2019 to April 2021, where a deep understanding of the competitive environment and user research were leveraged to drive user adoption. Additional roles include Technical Support Manager at Washify Services LLC, managing a team of 16 agents, and implementing SLAs that significantly increased customer satisfaction. Early career positions include Tier 1 Technical Support at Alarm New England and Selling Manager at The North Face. Odane Jackson's technical expertise is complemented by an Associate of Arts degree in Liberal Arts and Sciences from the University of Hartford, earned between 2011 and 2013.
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