Jitin Arora is a strategic operations leader with extensive experience in BPO and ITES industries. Currently serving as the Head of Operations at Aimlay, Jitin manages over 120 FTEs and has significantly improved customer satisfaction and revenue growth. Prior to this role, Jitin was an Operations Manager at Experian Technical Services, where they enhanced SLA adherence and reduced decision delays. Jitin also held positions at Policybazaar.com and TP, contributing to operational improvements and team performance across various sectors. Jitin earned their degree from Hindu College, Delhi University.
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