Muhammad Umar

Muhammad Umar is an experienced professional with a robust background in customer service and operations management. Currently serving as the Manager Call Center at Airblue since October 2023, Muhammad leads and optimizes customer service operations, focusing on strategic workforce planning and enhancing customer experiences. Prior to this role, Muhammad Umar spent over 11 years at Sybrid Private Limited, where responsibilities included Operations Manager, Assistant Manager, and Supervisor Operations. In these positions, Muhammad played a crucial role in streamlining business processes and improving service delivery while managing a team of 15 to 20 members. Muhammad Umar also served as a Service Quality Officer, evaluating employee performance. Academic credentials include a Master’s degree in Commerce (M.COM) from the University of the Punjab, Lahore.