Dean O'Callaghan is a Senior Program Manager specializing in Customer Service at Airbnb, with over a decade of experience transforming customer service and logistics operations at Amazon and other companies across three continents. Previously, Dean held multiple roles at Amazon, including Program Manager for Customer Experience and Senior Program Manager for Shipping and Delivery Support, where they managed cross-functional teams and improved customer metrics. Dean began their career as an Electrician and is currently pursuing additional education at Cork Institute of Technology.
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