Heather Sharp

Heather Sharp is an experienced Service Improvement Manager at Airbnb since January 2021, previously serving in various senior management roles at Groupon and American Express. At Groupon, notable achievements included a 66% resource reduction and significant improvements in operational efficiency within Global Privacy Operations. Heather also led initiatives in instructional design and customer engagement, enhancing training processes and customer satisfaction. At American Express, contributions included the development of a global CRM tool and implementation of strategies that drastically improved customer experiences and loyalty. Heather holds a Bachelor of Science in Business Administration from Saint Peter's University.