Ju Zonatto is a highly experienced professional in safety and crisis management, currently serving as a Senior Safety and Crisis Management Ambassador at Airbnb since July 2019. Ju advanced to this senior role in February 2021, overseeing complex investigations involving serious safety concerns, brand risk, and trauma cases while acting as the team coordinator. Prior experience includes roles at Google as a Publisher Support Specialist, contributing to high customer satisfaction and operational improvements, and at Wish as a Quality Assurance Specialist, where Ju managed customer support escalations and fraud prevention. Additional positions at Harley-Davidson Motor Company and PG Solutions focused on customer care and account management, respectively. Ju holds a Postgraduate degree in Entrepreneurial and Small Business Operations from Griffith College Dublin and has two Bachelor’s degrees in Web Page and Digital Design and Industrial Design from other institutions.
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