Michael Priest is a dynamic Workforce Management professional currently serving as the WFM Manager for EMEA at Airbnb, where they lead a high-performing regional team and focus on operational efficiency and team development. With over 17 years of experience in contact center operations, they have a proven track record of successful project management and implementation of data-driven technology solutions. Previously, Michael worked at Vodafone, where they held roles in resource planning and data management, and served as an Architectural Technician at Burke Kennedy Doyle Architects. Michael holds an Arch. Dip. Tech in Architectural Technology from the Waterford Institute of Technology.
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