Randy Gil has extensive experience in customer support and technical roles, currently serving as a Senior Specialist in Premium Support at Airbnb since November 2025, where responsibilities include complex case management and providing top-tier service. Prior to Airbnb, Randy worked as an Associate Technical Support Engineer at Recharge from July 2023 to October 2025, utilizing Splunk logs for root-cause analysis and coordinating issues with engineering teams. At Shopify, from May 2016 to May 2023, Randy held multiple roles, including Support Specialist for Shopify Shipping and Customer Success Manager for Product Sourcing, advocating for merchant needs and contributing to knowledge management. Randy's earlier experience includes technical support positions at Shaw Communications and Cymax Group.
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