Raphael Lucena is an experienced IT professional with a strong background in providing technical support and engineering solutions. Currently serving as an IT Support Engineer at Airbnb since July 2021, Lucena previously held the position of IT Resident at Google from February 2019 to April 2021, where participation in the IT Residency Program involved delivering high-quality support to employees and mastering various internal tools. As a Software Engineer during a rotation at Google, Lucena contributed to the development of the Chrome DevTools' Performance Panel Frontend. Prior experience includes serving as Lead Support Engineer at Wise Oak Technology, LLC, overseeing customer relationships and implementing process improvements, and as a Tier 3 Technician at Fast Fix 123, where a strong customer retention rate was achieved through effective service. Lucena holds a Bachelor of Science in Computer Engineering from Florida Atlantic University and an Associate of Arts from Palm Beach State College.
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