Rui Yang

Rui Yang is an experienced Training Program Manager at Airbnb since January 2015, overseeing 70+ trainers across seven EMEA locations and fostering strong relationships with partners and internal stakeholders. Rui has successfully coordinated projects, launched an internal Customer Experience team in Beijing, and improved market quality for Airbnb's Experiences sector in London and Dublin. With a background in customer experience and project coordination, Rui has contributed significantly to the development of training materials and workflows for the global Experiences CX team. Prior to Airbnb, Rui worked at GUINNESS STOREHOUSE® to enhance visitor experiences. Rui holds a Master's degree in Marketing and a Bachelor's degree in International Business from Waterford Institute of Technology, along with a Lean Six Sigma Green Belt in Process Improvement.