Ryan Johnston

Product Operations Manager at Airbnb

Ryan Johnston has extensive experience at Airbnb, beginning in February 2014, where key roles include Product Operations Manager and Ethics Advisor, providing guidance on decision-making in accordance with the company's code of ethics. Johnston's experience encompasses interim management of the Product Operations team, overseeing Labeling Operations to automate Trust and Safety signals, and launching a new Identity Operations team focused on verifying user identities globally. Previous roles include managing global risk operations and offline risk mitigation in the Trust and Safety sector. Prior to Airbnb, Ryan Johnston served as a Senior Investigator for USIS, conducted investigations for U.S. National Security Clearances, and held various management and educational roles at Old Navy and EWAS English Academy. Academic credentials include a Bachelor of Arts from the University of North Dakota and a French language certificate from Université de Caen Normandie.

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Previous companies


Timeline

  • Product Operations Manager

    July, 2023 - present

  • Product Operations Interim Team Manager

    December, 2022

  • Product Support Manager - Mgr. Labeling Ops

    May, 2021

  • Functional Manager - Identity Operations

    March, 2020

  • Trust Org. Program Manager

    March, 2018

  • Ethics Advisor

    November, 2016

  • Trust And Safety, Global Proactive Offline Operations Lead (team Manager)

    September, 2015

  • Trust And Safety Regional Support Coordinator

    July, 2014

  • Trust & Safety Investigator

    February, 2014