Tim McFaul

Tim McFaul has extensive experience in customer service and team leadership across various industries. Tim began a career at IKEA Group as a Resolution Specialist, addressing escalated customer concerns. Transitioning to OrtoPed ULC, Tim served as Customer Service Team Lead, overseeing department growth and the implementation of new inventory software. Tim then joined Level 3 Communications as Customer Care Team Lead, facilitating superior service delivery within the Conferencing Division. Most recently, Tim worked at Airbnb as Community Support, Regulatory Response Supervisor and 24Seven Lead, managing operations and team performance to achieve quality targets. Tim holds a degree in History from McGill University and studied Business/Commerce at CEGEP - John Abbott College.