Travis McCully is an experienced professional in customer experience and operations, currently serving as the Channel Performance & Optimization Senior Analyst at Airbnb since April 2019. Prior to this role, Travis held various positions at HotelTonight from November 2011 to January 2023, including Sr Manager of CX Operations, where responsibilities included managing call center scheduling, creating and maintaining a Power BI database for Customer Experience data, overseeing CX KPIs, and leading an Operations team. Travis's experience also encompasses roles as Operations Manager of Customer Experience and Customer Experience Team Manager, with prior technical support roles at support.com and Wyndham International. Travis holds an Associate of Science degree from Dallas College, obtained between 2006 and 2008.
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