Grace Ng

Grace Ng is a seasoned professional in customer success and account management with extensive experience across various industries, including technology, retail, and professional association management. Currently serving as a Customer Success Manager at Aircall, Grace oversees mid-market accounts in the Asia Pacific region, focusing on portfolio growth, risk mitigation, and customer relationship building. Prior to Aircall, Grace excelled as a Key Account Manager at Wish, achieving high customer satisfaction and onboarding new stores efficiently. Previous roles include managing key accounts at The Association Specialists, where strategic initiatives were implemented to enhance client success and engagement. Grace holds a Bachelor of Commerce in Marketing and a Bachelor of Media in Public Relations and Advertising from UNSW.