Tom Williams

Tom Williams is an experienced professional with a diverse background in customer advocacy, learning program development, technical content creation, and event management. Currently serving as the Customer Advocacy Manager at AirDNA since April 2021, Williams leads initiatives to improve customer satisfaction while ensuring alignment with company objectives. Prior roles at AirDNA include Learning Specialist, where comprehensive educational programs were designed, and Technical Content Creator, focused on translating complex technical concepts for users. Additionally, Williams has freelanced as a Customer Success Specialist, worked as a Graphic Designer at Skyline Events managing event operations, and held the position of Director Namibia & Durban at Alliance Media Group, emphasizing ethical event organization in the Information technology sector. Williams holds a degree from the University of the West of England, obtained between 2013 and 2016.