Emil Pakov

Emil Pakov is an experienced IT Change & Configuration Manager at AirPlus International since April 2022, specializing in the definition, enhancement, and optimization of Change and Configuration Management processes, with expertise in CMDB architecture and data models. Previously, Emil held the role of ITIL-Prozess Spezialist at Helaba, focusing on the implementation and improvement of Configuration Management processes, also serving as a subject matter expert for CMDB-related matters. Additional experience includes capacity and event management roles at Capita Customer Management and Hewlett Packard Enterprise, where management of process effectiveness and SLA compliance were key responsibilities. Emil's career began at HP, where responsibilities included data analysis and fleet operations management, followed by a technical support role at Postbank. Emil holds a Bachelor's degree in Business Administration from the International Business School.