Minesh Patel is an experienced Technical Account Manager currently employed at Talkdesk since May 2024, utilizing AI-driven technologies to enhance customer experience and optimize contact center performance. Concurrently, Minesh has been with Airship since May 2021, focusing on client collaboration for engagement campaign optimization and leveraging data-driven insights for personalized experiences. Previous roles include Lead Application Support Engineer at Education Horizons Group, where technical support for database and application servers was provided, and Senior Data Analyst at Microsoft, where collaboration with stakeholders optimized business processes. Additional experience includes management positions at Vodafone, Samsung Electronics, Suncorp Group, and Bunnings, alongside a Bachelor of Technology in Information Technology and Business Management from Auckland University of Technology.
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