Rafael Herrera

Rafael Herrera is a seasoned telecommunications professional with extensive experience in customer support and technical management, currently serving as Regional Services Director and Country Manager at Airspan Networks since June 2010. In this role, Rafael leads the Americas Tier 2 Customer Support Team, focusing on enhancing service experiences and executing strategic projects to meet performance indicators. Prior positions at Airspan include Technical Support & Country Manager for Colombia, where Rafael built a skilled support team, and Technical Support Manager, driving LTE deployments for key customers. Career highlights include technical leadership in WiMAX testing for significant clients like Sprint, as well as a service engineer role at Avaya Government Solutions, where Rafael integrated wireless technologies. Rafael's career began in field engineering and systems management after earning a BS in Electronics and Telecommunications Engineering from Universidad del Cauca.