Michelle Yang

Michelle Yang is currently an Enterprise Associate Customer Success Manager at Airtable. Prior to their current position, they held the title of Customer Success Manager at Iterable from November 2016 to July 2018. Before Iterable, Michelle worked as an Associate Account Manager at TubeMogul, Inc. from June 2016 to November 2016. In this role, they collaborated with the Sales, Campaign Management, and Media Strategy teams to ensure a streamlined campaign implementation process. Michelle also analyzed campaign performance metrics to identify and execute successful optimization strategies and enhancements. Michelle provided clients with performance reporting, strategic insights, and technical assistance during the campaign period. Prior to TubeMogul, Inc., Michelle interned as a Client Success Intern at Sprinklr from June 2015 to December 2015. In this role, they assisted Client Success Directors and Managers in managing over 1000 international brands and their use of the Sprinklr software. Michelle also collaborated with engineering, sales, and product teams to ensure the success and delight of clients. Michelle created client-facing documentation that highlighted platform performance, usage, goals, and best practices. Michelle also worked with clients to understand their business strategy and how Sprinklr could align and support these goals.

Michelle Yang received their Bachelor's Degree in Political Economy from the University of California, Berkeley. Michelle also attended the National University of Singapore and Mayfield Senior School. Michelle is certified in Business Analysis Foundations: Business Process Modeling and Program Management Foundations from LinkedIn.