Sean Simons is an experienced professional in support content strategy and management. Currently serving as a Senior Manager of Self-Serve Support at Airtable, Sean is focused on empowering customers through Help Center content, Chatbot support, and Generative AI solutions. Prior experience includes roles as Manager of Support Content Strategy at Coinbase and various positions at Facebook, where Sean contributed to the Community Operations team by streamlining support content. Additional experience encompasses technical writing at AOL, marketing coordination at the Taubman Museum of Art, and editorial leadership at Collegiate Times and Silhouette Literary and Art Magazine. Sean holds a Bachelor of Arts in English from Virginia Tech.
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