Thina Devi has a strong background in customer support and team leadership, currently serving as a Customer Support Analyst at Airwallex since June 2025. Prior to this, Thina held multiple roles at American Express, including Interim Team Lead, focusing on overseeing customer care teams and enhancing customer satisfaction, and as a Customer Care Professional, providing tailored solutions and maintaining high performance standards. Thina also contributed as a Value Generation Coach at American Express, promoting strategic outcomes and cross-functional collaboration. Earlier experiences include customer service roles at foodpanda and Singtel, and a position as Marketing Director for the Regional Chemical Engineering Undergraduate Congress. Thina holds a Bachelor of Engineering in Chemical Engineering from Universiti Malaya and a Foundation degree in Science from Melaka Matriculation College.
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