Thomas Botrel

Thomas Botrel is a Customer Success Manager at Airweb since July 2021, effectively managing a diverse SaaS/MaaS portfolio of over 100 customers across public and private transport networks. Responsibilities include onboarding new clients, analyzing customer needs, and providing training on various tools. Prior to this role, Thomas gained international experience during a development year in Australia (2019-2020), enhancing adaptability and English language skills. Previous positions include Associate CRM Manager and Data Analyst at SAS, where Thomas focused on data analysis, optimizing marketing campaign ROI, and managing customer accounts in the SWE region. Earlier experience includes roles in commercial prospecting at Uvet France and sales advisory at Orange, where customer support and sales development skills were honed. Thomas holds a Master's degree in Marketing & Communication from PPA Business School and other relevant qualifications in business development.