Sumit Nair

Sumit Nair has a diverse work experience in the technology industry. Sumit currently holds the position of Senior Director AI Professional Services and Support at Aisera, where they enable enterprises to improve customer and employee experiences using AI and automation. Prior to this, they served as the Director of AI Professional Services and Support at Aisera.

Before joining Aisera, Sumit worked at LiveRamp as the Head of Global Customer Support & Operations. In this role, they developed relationships with customers and implemented strategies to improve service levels and customer satisfaction. Sumit also managed a team of 128 professionals.

Sumit has also worked at Xactly Corp, where they held various roles including Director of Global Integration Support, Senior Manager of Global Integration Support, Manager of Global Integration Support, Manager of Technical Support, and Senior Business Analyst. Sumit'sresponsibilities in these roles included leading support operations, implementing performance metrics, managing teams, and integrating products.

Prior to joining Xactly Corp, Sumit gained experience as an Operations and Maintenance Engineer at ZTE Corporation, where they provided network communication solutions and resolved technical issues.

Overall, Sumit Nair has a strong background in customer support, technical operations, and AI professional services, with a focus on improving customer experiences and achieving business goals.

Sumit Nair completed their B-tech degree in Electronics and Communication from Motivational Pathway between 2006 and 2010. Prior to that, they attended St.Pauls School from 1992 to 2004, where they completed their Intermediate degree with a focus on Mathematics and Computer Science.

In terms of additional certifications, Sumit Nair obtained the Incent Level-2 certification from Xactly Corp in April 2012, followed by the Incent Level-1 certification in August 2011. Sumit also completed a course on SQL for Data Analysis from Udemy, although the specific date of completion is not provided.