Simon Smith

Simon Smith is a determined and collaborative leader with a proven track record in transforming operations to enhance customer service and grow financial services businesses. They have successfully driven change in various leadership roles, including as Director of Service Operations at Equiniti, where they implemented a unified customer journey model and significantly improved productivity and customer satisfaction. Currently, Simon serves as Head of Custody at AJ Bell, focusing on operational excellence and strategic planning. Their extensive experience includes positions in notable organizations such as Macquarie Bank and Bank of New York Mellon, where they have consistently championed customer-focused service and operational improvement.