Abdussalam

Abdussalam is the CX Quality and Transformation Manager at Ajaib, where they lead efforts in enhancing customer experiences and driving operational excellence. Previously, Abdussalam served as the Group Head of Customer Service at Hijra, managing the Customer Satisfaction Management Department across multiple business entities. Their extensive experience spans the sectors of FinTech, banking, and e-commerce, with a strong focus on customer satisfaction management and process improvement. Abdussalam holds a Bachelor of Industrial and Product Design from Universitas Paramadina, completed in 2015.