Over 17 years of experience driving businesses operational excellence and helping international and local ITOs (Information Technology Outsourcing), BPOs (Business Processing Outsourcing) and partners successfully implement, run and manage Nearshore Operations, Projects, Services, Businesses and Centers.
Organizational and Operational expert in implementing and managing ITOs (Software development, IT OPS, IT services) and BPOs structures, centers, and teams (Customer services, technical support, claims, customer success management, marketing and digital marketing, presales, sales and several back-office services)
I advise, help and walk-through my international and local partners on drawing and executing their operational strategy within my fields of expertise, on implementing different types of Nearshore structures in Tunisia whether on provision of resources and outsourcing or by creating their own solution centers and subsidiaries (services centers, expertise centers, cost centers…) on ITO’s (software development, IT OPS, IT services) and on BPOs structures (Customer services, technical support, claims, customer success management, marketing and digital marketing, presales, sales and diverse back-office services)
My consulting services are not limited to operations management, project management and business processing. It includes consulting services on organizational structuring, strategic planning, roadmap implementation, administrative and financial assistance, real estate/offices searching and management, HR, recruiting, career and talent management and connecting with right partners and suppliers, ensuring high quality end to end consulting services adapted to my partners needs to help them achieve their missions and goals through a win-win partnership as a contractor or a freelancer in Tunisia, in EMEA (Europe Middle-East & Africa) region or with globally remote services.

AK Consulting & Services

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AK Consulting & Services

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