Em Smith

Em Smith is a skilled strategist and business partner currently serving as a Client Partner - CX & Advisory at Akcelo, where they focus on enhancing customer experiences and driving business success for influential Australian brands. With a Bachelor of Business in Marketing from Victoria University, Em has previously held positions such as Manager of 1:1 Customer Marketing at Mercedes-Benz Australia and Senior Account Manager at Clemenger BBDO. Their career has been marked by a commitment to merging storytelling and data to create effective customer strategies and martech solutions. Em's expertise includes deep collaboration with clients to understand their objectives and improve customer loyalty.