Mark B. is an experienced leader in AI and experience transformation, currently serving as the Head of Strategy & Consulting at AKT Global since 2025. Previously, Mark held significant roles at Elastic, where they contributed to scaling revenue from $200 million to over $1 billion, and Kantar, where they were recognized as a Kantar Fellow. Mark also co-founded CX Growth Advisors, leading engagements with prominent clients including Pearson and Lloyds Banking Group. They held consulting positions at Accenture and offered strategic advice to early-stage AI startups. Mark earned a degree in English Literature from The University of Manchester in 2013.
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