Alan Evans

Alan Evans has extensive experience in IT service management and service design and transition. Alan currently holds the position of Head of IT Services at Alamy, where they are responsible for managing vendors, ensuring service delivery to contractual SLAs, and driving continual service improvements.

Before joining Alamy, Alan worked as a Director at Evans IT from 2011 to 2018. During this time, they provided IT consulting services. Alan also served as a Service Design and Transition Manager at Provident Financial Group - Provident HC & Satsuma in 2017, where they worked on designing and implementing ITIL aligned service models.

Prior to that, Alan was a Service Design and Transition Manager at Walmart from 2015 to 2017. Their responsibilities included designing and implementing Service Management processes and providing ITIL aligned governance.

Alan has also worked at Wm Morrison Supermarkets Plc as a Service Design and Transition Manager from 2013 to 2015. Alan was responsible for managing the transition of new services.

In addition, Alan has experience as a Service Introduction Manager at Capgemini in 2012 and as a Service Introduction Lead at BG Group in 2011. Alan provided service management expertise and played a key role in major corporate infrastructure projects.

Alan began their career as an Analyst Programmer at William Hill in 1996 and later held roles as an Incident and Problem Manager and a Service Introduction Manager at the same company from 2006 to 2011.

Overall, Alan Evans has a diverse range of experience in IT service management, service design, and transition, and has demonstrated expertise in managing vendors, implementing service models, and ensuring operational readiness.

Alan Evans attended the University of the West of England from 1989 to 1993, where they obtained a 2nd Class degree in Accounting and Finance. Additionally, they have obtained the certification of Certified EU GDPR Foundation and Practitioner from The Knowledge Academy, although the specific month and year of attainment are unknown.