Nikki Thorns

Nikki Thorns possesses extensive experience in operations and customer service management, currently serving as Operations and Process Manager at Alamy since June 2019, after previously holding the position of Customer Service Manager. Prior to Alamy, Nikki worked at Tangoe from February 2017 to June 2019 as Senior Service Delivery Manager, and from May 2012 to August 2016 at Tangoe Europe as Helpdesk Manager, overseeing a team of 15 Helpdesk Specialists and ensuring quality support for clients using the mobile management product WEM™. Earlier roles include Service Delivery Executive at Tangoe from May 2010 to May 2012 and SCO at ttMobiles from April 2009 to May 2010.