Alexandre R.

Alexandre R. is a dedicated professional in customer experience and support, currently working as a User Care Expert at Alan since January 2022, focusing on health partnership solutions. Prior to this role, Alexandre served as a Customer Experience Manager at Ermeo from January 2020 to December 2021 and held the position of Head of Live Dispatch & Customer Support at Pickup from September 2018 to October 2019, where processes were created and developed to enhance last mile delivery for retailers. Alexandre also contributed to live operations at Stuart in early 2017 and gained project management experience as a Junior Project Manager at Los Angeles Apparel. Earlier in the career, Alexandre worked at Apple as a Mac Solutions Consultant from November 2013 to March 2016. Educational qualifications include studies at Baruch College and ISG Institut Supérieur de Gestion, complemented by an Accelerated Certificate in Business Administration from the University of California, Irvine.