Alice V.

Alice V. has extensive experience in customer care and team management across various sectors. Currently serving as a User Care Expert at Alan since September 2023, Alice previously held the position of Customer Care Operation Specialist at Click&Boat, where responsibilities included optimizing customer service tools and managing teams in customer relations. Prior roles at Decathlon France involved managing fitness departments and leading teams, including the opening of a major store in Paris, while overseeing financial performance and team processes. Alice's background in economic analysis was established through positions at Schneider Electric and APC-MGE, emphasizing market trends and data analysis. Academic credentials include a Master's and Bachelor's degree in Economic Diagnostic and Development Economics from Université Paris Dauphine.