Amandine D. is an experienced professional in customer service and team leadership with a strong background in guiding and developing teams. Currently serving as Care Crew Lead at Alan since January 2022, Amandine previously held roles at Booking.com, including Customer Service Team Lead from March 2019 to December 2021, where responsibilities included recruitment, performance management, and team engagement strategies. Earlier experience at Booking.com as a Customer Service Supervisor involved educating agents on complex cases and ensuring adherence to guidelines. Amandine began the career as a Customer Service Specialist. Amandine holds a Licence in Langue et Culture Étrangère from the University of Lille 1 Sciences and Technology, obtained in June 2013.
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