Andrea Peftuloglu

Andrea Peftuloglu is a skilled professional with extensive experience in customer care and team management. Currently serving as a User Care Expert at Alan since April 2023, Andrea previously held the position of Customer Care Specialist at Scalefast from October 2022 to April 2023. Between January 2020 and October 2022, Andrea took a career break, during which time significant responsibilities included overseeing intercontinental shipping and team operations in a chocolate factory in New York. Prior experience also encompasses roles such as Customer Experience Coordinator at Spotahome, where notable achievements included training team members and improving workflows, and Customer Support Agent at Yodeyma Parfums and Caffè Nero, where strong customer relations were emphasized. Educational credentials include a Master’s degree from pastry school "Arbequina" and a Bachelor’s Degree in 3D Graphic Design from the Comics Art Academy.