Aurélie D.

Aurélie D. is a User Care Expert currently working at Alan since June 2023, with a focus on optimizing user support tools and automating processes. Prior to this role, Aurélie D. served in the same position at Pumpkin App from October 2019 to June 2023, where responsibilities included user support for the classic app, fraud prevention collaboration, task organization, and onboarding new team members. Aurélie D.'s career also includes various retail management and sales roles at Galeries Lafayette and other fashion retail brands, alongside earlier experience in commercial assistance and event organization at the Stade de France and Elior Services. Aurélie D. holds a degree in Journalism from Studio Ecole de France, earned between 2005 and 2007.