Carlos A.

Carlos A. has extensive experience in customer service management, having held various leadership roles since 2010. Currently serving as a User Care Expert at Alan since July 2023, Carlos previously acted as the Global Head of Support Services at memmo.me and Senior Customer Service Manager at Deliveroo, where responsibilities included developing and optimizing procedures for customer service operations. Carlos also held leadership positions at Lavanapp and La Nevera Roja, focusing on creating scalable support structures, staff management, and process automation. Earlier experience includes significant roles at Banco Santander in the complaints and branch services departments. Carlos A. possesses diverse educational qualifications in storytelling, community management, copywriting, and sound recording technology.