Caroline C.

Caroline C. is a highly skilled professional with extensive experience in customer care, quality management, and brand content. Currently serving as Customer Care team lead at Alan since December 2019, Caroline leads a specialized team of 13, focusing on performance improvement, crew development, and engagement initiatives. Prior to this role, Caroline worked as Moderation and Care Quality Manager at leboncoin, managing a team dedicated to quality assurance and fraud analysis. Caroline's career began with roles in community management and web marketing, with previous positions at companies such as Skillandyou and Orson.io. Caroline holds a Master of Science in Management, Marketing, and Communication from KEDGE Business School and has furthered education at institutions like Ecole Du Louvre and S.P. Jain Institute of Management & Research. Currently, Caroline is pursuing studies at Institut suédois.