Emma K. has extensive experience in customer care and product marketing within the luxury sector, currently serving as Care Crew Lead and User Care Expert at Alan since October 2021. Prior roles include Customer Care & Digital Retail Projects Specialist at Maison Margiela, and Chef de Projet Marketing Produit Junior at Louis Vuitton, where responsibilities encompassed product offer construction, industrial development, and 360° launch strategy definition. Emma was also a finalist in the LVMH Inside program, proposing a data-driven retail concept. Previous positions include Assistant Product Manager at Christian Dior Couture, Junior Project Manager for CRM at CÉLINE, and International Sales Advisor at Louis Vuitton, showcasing a strong foundation in the luxury market and customer experience. Emma holds a Master's in Luxury Management from Université Paris Dauphine - PSL, along with a Bachelor’s degree in Economic Sciences and Management from the University of Strasbourg.
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