Eva Michon currently serves as Care Crew Lead and Care Expert at Alan since October 2022. Previously, Eva held the position of Head of Support at Seekube from September 2020 to October 2022, where responsibilities included leading the Customer Support team, defining support KPIs, implementing scalable processes, recruiting and training support agents, and collaborating with various teams to enhance user experience. Prior experience also includes serving as a Care and Claims Officer at ClaimCompass.eu and as a Customer Support Agent at Sushibâ. Eva holds a Licence in Histoire de l'art from the University of Paris I: Panthéon-Sorbonne and has completed an exchange program at Université Laval.
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