Louis Rapin is a seasoned professional with extensive experience in customer success and project management across various industries. Currently serving as a Senior Customer Success Manager at Alan since June 2023, Louis manages a portfolio of key accounts, ensuring client satisfaction and engagement. Previously, Louis worked at Wavestone for nearly four years, where roles included Senior Consultant in Digital and Emerging Technologies and various project management positions for prominent clients like CHANEL, L'Oréal, and TotalEnergies. Louis's expertise spans digital transformation, change management, and user experience, underpinned by a strong educational background from SKEMA Business School and HEC Liège in Innovation, Project Management, and Marketing.
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