Alejandro Lopez has extensive experience in technical support and customer satisfaction across several industries. Currently serving as an International Technical Support Specialist at Alarm.com since August 2023, Alejandro delivers technical support to global clients while utilizing various communication channels. Prior to this role, Alejandro worked at Tigo - Millicom from April 2014 to August 2023 as a Quality Specialist Voice of the Customer, achieving a significant reduction in claims. Alejandro also held multiple positions at Microsoft between 2005 and 2014, including Service Delivery Manager for Partners - LATAM and Consumer Partner Technical Lead - LATAM, focusing on customer service quality and technical mentorship. Earlier experience includes heading Educational Solutions at CognosOnLine and leadership roles at Microsoft Support. Alejandro holds degrees in Business Administration and Computer Information Systems from Politecnico Grancolombiano and Coosa Valley, respectively.
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